Welcome!
It's just a quick 3 minute survey about your recent JB Hi-Fi warehouse Collection experience.
Let's Go!
 
Your Full Name (optional)

Providing your name enables us to contact you in certain circumstances about your warehouse experience.

(We will only use your name for the purpose of identifying the collection for which this feedback applies, and possibly to contact you to discuss your feedback specific to your collection experience.  It will not be used for any other purpose*.)
 
Which warehouse did you collect your goods from?


 
Day of collection at our warehouse?


 
Was your JB Hi-Fi purchase from a store or other? *


 
If purchased from a store, which store? *

Enter 'Other' for non-store purchases.
 
Type of Good/s collected *


 
Were our home delivery solutions discussed with you at the time of purchase?

     
 
What was the main reason for choosing to collect your goods from our warehouse?


 
Was a 'mud map' provided at the time of purchase to assist you find our warehouse? *

     
 
Were you advised by your JB Hi-Fi sales person to contact the warehouse at least 30 minutes prior to your arrival?
*

     
 
Was our site signage and parking arrangements satisfactory?

     
 
How long did it take for your goods to be loaded and the transaction to be completed?


 
Were you happy with the service provided - were our warehouse staff courteous and professional? *

     
 
Considering your warehouse collection experience, how likely are you to recommend JB Hi-Fi to your friends and family? *

NOT AT ALL LIKELY                                                                                 EXTREMELY LIKELY










 
Thank you for your time.
Are there any other comments or observations you would like to provide to help us improve the JB experience for our customers?

Please note; if there are any issues with the goods collected (fault, damage), please contact your store of purchase (or JB Hi-Fi contact) if not already doneso.
 
* JB Hi-Fi’s privacy policy (available on the JB Hi-Fi website) contains important information about how JB Hi-Fi will handle your personal information, and other information required to be disclosed by JB Hi-Fi to you under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).  You should read JB Hi-Fi’s privacy policy before providing any personal information to JB Hi-Fi. By providing the personal information requested, you agree to JB Hi-Fi’s privacy policy.

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