It's just a quick 3 minute survey about your recent JB Hi-Fi Large TV delivery.
Let's Go!
Your Full Name (optional)

Providing your name enables us to contact you in certain circumstances about your delivery experience.

(We will only use your name for the purpose of identifying the delivery for which this feedback applies, and possibly to contact you to discuss your feedback specific to your delivery experience.  It will not be used for any other purpose*.)
Delivery address postcode *

Was your JB Hi-Fi purchase from a store or other? *

If purchased from a store, which store? *

Enter 'Other' for non-store purchases.
Size of delivered TV *

Name of the carrier company (if known)?

Did you receive a call from the carrier company  at least 1 working day before your delivery to confirm the day for your delivery? *

Did our carrier company driver give you a call on approach at least 30 - 60 minutes prior to arrival at your address?

Was the delivery performed within the 2 hour window advised to you? *

Did 2 persons from our carrier company perform the delivery of your TV in to your room of choice? *

If 2 persons were not involved in delivery, & or the TV was not placed in your room of choice, please answer no.
Were you happy with the delivery service - was the delivery crew courteous and professional? *

Did the delivery meet your expectations – e.g. was it the right stock (as ordered) and was it delivered in ‘good condition’. *

Considering your delivery experience, how likely are you to recommend JB Hi-Fi & the delivery experience to your friends and family? *

NOT AT ALL LIKELY                                                                                 EXTREMELY LIKELY

Nearly done.
Are there any other comments or observations you would like to provide to help us improve the JB experience for our customers?

Please note; if there are any issues with the delivered goods (fault, damage), please contact your store of purchase (or JB Hi-Fi contact) if not already doneso.
And finally, 2 quick questions to help us think about how we can improve our delivery service in the future

Thinking about your large TV purchase from JB Hi-Fi, how important is delivery on the same day as your purchase? *

Tick the statement below which best describes how you think about Same Day Delivery

Our final question, unfortunately we were unable to offer you a delivery 'window' preference on this occasion for your TV purchase; if you could choose a delivery 'window' please indicate what your preference would be? *

Thanks for your time today.

* JB Hi-Fi’s privacy policy (available on the JB Hi-Fi website) contains important information about how JB Hi-Fi will handle your personal information, and other information required to be disclosed by JB Hi-Fi to you under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).  You should read JB Hi-Fi’s privacy policy before providing any personal information to JB Hi-Fi. By providing the personal information requested, you agree to JB Hi-Fi’s privacy policy.

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